Floor & Decor Reviews

Floor & Decor has an overall rating of 4.2 based on 400 reviews. Customer feedback on Floor & Decor is mixed: Floor & Decor reviewers highlight positive aspects like wide selection of flooring options, competitive pricing, helpful customer service, easy online ordering, which strongly appeal to homeowners, contractors, DIY enthusiasts. However, Floor & Decor is often criticized for its limited installation services, occasional stock issues, long wait times for delivery, confusing website navigation.

4.2/5.0

400 reviews

5 Stars

17

4 Stars

9

3 Stars

1

2 Stars

5

1 Star

0

All Floor & Decor Reviews (400)
mildred-Sprague
May 13, 2026
"Nice overall, but a little disappointed"
Overall, the quality seems good and I’m mostly happy with it. That said, I did notice a few chipped corners, which was kind of disappointing. It’s still usable and looks decent, but I wish it had arrived in slightly better condition.
JosephRivera
May 12, 2026
"Super easy pickup"
I ordered online and picked it up the same day. The staff already had everything ready when I got there, so I didn’t have to wait around or anything. Easy experiance overall.
hello_shannon260
May 12, 2026
"Good Tile, Messy Pickup Experience"
I found the tile I wanted on Floor & Decor’s website, but i should’ve trusted my instinct when the site started feeling a little glitchy. It showed the tile was in stock, then after I placed the order, the availability changed. Pickup also took longer than the email said, and when I got there, nobody really seemed to know where my order was. Customer service did answer, but they didn’t really do much to help. The tile itself was fine once I finally got it, but the whole process was more stressful than it needed to be. Not the worst experience ever, but I probably wouldn’t hurry to order from them again.
Vivian.ly
May 11, 2026
"Curbside pickup was easy, but I felt a little brushed off"
I ordered some tile from flooranddecor.com and picked it up curbside the next day. The email updates were clear enough, and I was glad I didn’t have to go inside. When I got there, I parked in the pickup spot and called the number. Someone brought the order out quickly, checked it, and loaded it into my car. The process itself was smooth, but the person helping me seemed kind of rushed and dismissive, like they didn’t really want to answer anything beyond the basics. Nothing went wrong, so I’d probably use it again, but the interaction could’ve felt a little less cold.
louis1984
May 08, 2026
"I ordered tile online thinking it would…"
I ordered tile online thinking it would be straightforward, but it ended up being kind of a hassle. The website said everything was in stock, so I paid and figured I was good to go. Then I got an email afterward saying part of the order was delayed, which was frustrating because that’s not what it showed when I checked out. Customer service also took a while to get back to me, and when they did, the answers weren’t super clear. Maybe I expected too much, but I feel like if you’re ordering something like tile online, the stock info and pickup details should be easier to trust, right? I did eventually get everything, so it wasn’t a total disaster. But the pickup process was confusing and it wasted more time than I expected. Overall, not the worst experience ever, but definitely not a smooth online shopping process
Hyman-dickerson
May 02, 2026
"Warranty help was all over the place"
I bought flooring from Floor & Decor and ran into an issue a few months later. Trying to get help with the warranty was frustrating. The store told me to call customer service, then customer service told me to go back to the store, and every time I talked to someone I seemed to get a different answer. It took way too many calls and I still never really got a clear solution. The prices were decent, but the support after the purchase was disappointing.
luella_Flood72
May 01, 2026
"Checkout was surprisingly smooth"
Checking out on Floor & Decor was painless, which is kind of all I want from an online order. The cart updated right away, the pickup options were easy enough to figure out, and I didn’t have to keep typing the same info over and over, which drives me nuts. Payment went through quickly, then the confirmation email showed up like a minute later. Nothing flashy or complicated, it just worked the way it’s supposed to. 5 stars from me.
James_drelick82
April 26, 2026
"Good communication overall"
They kept me updated well throughout the whole thing. I’d say I heard from them a few times along the way, which was enough for me to know what was going on without having to keep asking.
ann.Williams
April 25, 2026
"Our designer was really helpful and made…"
Our designer was really helpful and made the whole process feel easy . They listened to what we wanted , gave us solid ideas , and helped us feel confident with the final choices .
joseph_Nelson71
April 18, 2026
"I went on flooranddecor.com while looking…"
I went on flooranddecor.com while looking for bathroom tile and ended up saving around 10 different options. They had way more styles than I expected, from simple classic tiles to more unique patterns. It felt easy to browse and compare colors, sizes, and looks all in one place instead of driving around to a bunch of stores. I’d definitely feel comfortable using the site again when narrowing down home project choices.
TYNER
April 17, 2026
"Helpful samples, shipping updates could be better"
I ordered a few tile samples and they showed up in about a week. One of the corners was sorta chipped, but it still helped me get a better feel for what I wanted. The site was easy enough to use, though I do think the shipping updates could be a little better.
richard_Williams73
April 16, 2026
"A Little Confusing"
I stopped in with a couple of basic questions about tile, but the staff didn’t really seem sure about it. They were nice enough, but I left without really getting the answers I needed.
Benjamin_kelleher98
April 11, 2026
"Stopped in looking for tiles. Nothing too…"
Stopped in looking for tiles. Nothing too fancy, just something that looked good without costing a ton. Found a few I really liked, actually. Prices felt fair too, which was a relief. Checkout took a little longer than I expected, not a huge deal, just kind of dragged for a minute. Overall though, good experience.
john_Stokes74
April 08, 2026
"I found the tile I needed…"
I found the tile I needed quickly, which was a relief. The filters worked well and the pictures made it easier to compare options. Checkout was simple too, with no strange extra steps. It definitely made planning my order less annoying, though I’ll admit I’m a bit more cautious these days and don’t fully relax until everything shows up exactly as expected.
april1996
April 02, 2026
"Got help way faster than I expected"
I reached out to support thinking I’d probably be waiting around for a while, but they actually got back to me really quickly, which was a nice surprise. I explained what was going on, they seemed to understand it right away, and before I knew it the issue was fixed. Super simple, no back and forth forever, just quick help when I needed it.
florence.Nordenstrom
April 01, 2026
"Pretty good overall, just a small ding"
The tile arrived mostly in good shape, though the box was a bit beat up and one corner had a small ding. Not a huge deal in the end, and it reminded me that shipping can be a little rough sometimes, but overall I’m still okay with how it turned out
DianeLewis
March 29, 2026
"Pretty Quick and Helpful"
They helped me find everything fast, which made the whole experience super easy.
hello_dale852
March 25, 2026
"Truck didn’t show up as expected"
The truck never showed up when they said it would, which was really frustrating. I was waiting around and expected clearer instructions or at least better updates about what was going on
johnpritchett7203
March 16, 2026
"Ready on Time, Small Counter Wait"
My pickup order was ready right when they said it would be, which I really appreciated. I did have to wait a few minutes at the counter before someone could help me, but it wasn’t a big deal. Overall, it felt like the order itself was handled well, they just seemed a little busy up front.
ChristineHarris_47
March 14, 2026
"Came faster than I expected"
The shipping was quicker than I thought it would be. My order showed up fast, though one box did come a day later, which was a little weird but not a big deal. Happy with it still, and I’d order again.

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