Floor & Decor Reviews

We started renovation of our house mid-June 2022. We purchased several materials/items from Floor & Décor at different times during the renovation. We never returned a single item while the renovation was going on to make sure all materials needed by the contractor were available to him until the renovation was complete. Unfortunately, due to problems which were beyond our control (such as delayed delivery of kitchen cabinets, contractor work quality issues, stock availability issues on some materials, etc.), the renovation was not finished until 1st week of Oct. 2022. By the time we were trying to return the unused items/unopened items to Floor & Décor, we did not realize we only had 90 days to do so and it was already passed 90 days. In their website, it says they give store credit for returns over 90 days. We went of a Floor & Décor store to return the items for a store credit with all the original receipts, but the return was denied and was referred to your office. It was the only time we have tried returning any item to Floor & Décor.

We wrote to Retail Equation twice but no response or reply until now. What a shame! We only purchased here because our contractor recommended it. Should have known better after spending thousands of dollars in this pathetic company.

We got some bamboo for our floors, good price,great customer service. thanks Mark and Courtney.

Highly recommend Floor & Decor! Not only do they have a wide range of material to choose from but their customer service is above and beyond! I ran into a hiccup with my renovation where the floor on display was labeled wrong. After picking it up and bringing it back to my studio, I realized it was the wrong material. I was in a full blown panic for I was in a time crunch to open my business. Jaime fixed EVERYTHING. She made it possible for the right flooring to be delivered, while picking up the other flooring, and waved the delivery charged. Because or her, I am back on track to open my business on time. Jaimie is the BEST and single handedly saved my business. I plan on being a floor & decor customer for life. Any store can have good material but the excellent customer service makes all the difference. Thank you Jaime!

Highly recommend Floor & Decor! Not only do they have a wide range of material to choose from but their customer service is above and beyond! I ran into a hiccup with my renovation where the floor on display was labeled wrong. After picking it up and bringing it back to my studio, I realized it was the wrong material. I was in a full blown panic for I was in a time crunch to open my business. Jaime fixed EVERYTHING. She made it possible for the right flooring to be delivered, while picking up the other flooring, and waved the delivery charged. Because or her, I am back on track to open my business on time. Jaimie is the BEST and single handedly saved my business. I plan on being a floor & decor customer for life. Any store can have good material but the excellent customer service makes all the difference. Thank you Jaime!

In-store, the associates are helpful and there is a great selection, but beware if you need to place an order, or if you place an order online. Apparently, their distribution center is run by clueless people who have no idea when orders will be shipped or where the process stands. They apparently have no computer system tracking orders or are able to let you know when you can expect delivery (either to the store or to your home) even a week after you order. Not a clue. No one knows. It is policy, I was told, that you cancel all plans until they deliver. Really? So no weekends away, no vacations, no ability to do anything away from home because THEY don't have any idea what they are doing. "You will be emailed when it reaches the stored." Oh, so like the USPS, when it is delivered, they suddenly know where it is. This is preposterous in 2023. Computer systems know exactly when things are set to be picked up, when they were loaded, when they are in transit and when they arrive. They need to be able to tell the customer this information and not expect them to be at their beck and call for 5-10 days on the website, 14-20 days by estimates on orders and 7-14 days from customer support. NO ONE know what the distribution center is doing. They probably tell corporate, "We get it done. Tell your customers to shut up and sit and wait for us." And corporate responds with, "Yes sir... however you want to do it." Yep, Floor and Decor distribution is probably right on par with every other distribution company in 1982. Would be nice to have information. Not asking to speed anything up, just tell me what the distribution center knows. And if they REALLY don't know anything, well, that is a red flag right there, isn't it corporate?

I went to floor décor in Tempe AZ .Loved the store and i was helped from very nice poloid girl Jailene .She had all the answers .She was very professional and sweet .
I am a general contractor and i am for sure going back to that store in Tempe !!

F&D does not stand behind their products or their contractors work! The installation of my quartz countertop was shoddy as is the product itself. The slabs were not cut or installed properly and the defect on one slab that their contractor tried to fix is disgusting and looks dirty. They are not standing behind their work and they are telling me I need to hire a third party to do an inspection that could cost up to $600! Stay away from this company!

We spent a lot of time at Floor and Decor looking for tile for our kitchen backsplash. Then we met Freida. She was full of information and helped make our final decision. Thank you Freida!

I went to my local store to buy 49 boxes of LVP flooring which they were out of stock on but another store (Elizabeth Center,Nj) had some in stock. My salesman called the store spoke with someone in regards to a physical check and after 45 minutes on hold no one ever got back to us. The product was ordered. The next day I received a phone call from the store saying they only had 37 boxes. I asked to speak with a manager and sat on hold for 30 minutes. They do not care about the customer.

Davian and Mike found the item end of life that I was looking for and that was almost impossible to find!
Thank you guys! Great job!

Used Markell at the Gurnee, IL store. Had a great experience with him. His suggestions were spot on as well as his estimates.

Went to Floor & Decor with no idea of the design I wanted. Limitless selection and, with the assistance of two amazing associates (one per each visit), Rebel and JuJuan, I love my tile and cannot wait to see it installed. This may be a "big box" store but, with employees like these two, all of my question were answered and the personal attention was really appreciated. Will return next for flooring - Floor & Decor, your people are top drawer!

Floor and decor is apparently suing someone for a bad debt, despite their billing address listed correctly on their bill statement (viewed court document after numerous harassing contacts) it seems Floor and decor has sent their legal goons on a wild goose chase to the wrong address.

I shopped at three different F & D stores within two week because lack of inventory of my items.
1) Novi, Mi- terrible customer service, that's a zero! 2) Sterling Heights, Mi, wish I remembered associate's name, Arbus? Lazy.
3) Mick at Ypsilanti, Mi was amazing! She asked if she could help me as I walked into the store. She walked to the items I needed, picked them out. We walked to the register to pay. The following week, she did a follow up phone call about my project.
She is the ONLY reason I am giving this company five stars. Good luck Mick in your future! You got it! I'm happy for you. Go see Mick for your design needs.

To all LVP shoppers who are searching for products please do not use Floor and Decor. Their NuCore flooring is the worst. They have an F rating on Better Business Bureau. There are many, many people including me who have been trying to get Floor and Decor to stand by their warranty of this terrible LVP. We are all trying to get a class action suit started and talking with lawyers. Denting and planks not staying together. We all have had professional installation as well. So please do your self a favor and do not use them. Hope this helps.